Job Title: Director of Operations
Location: Nigeria
Effective Date: ASAP
Reports to: Executive Director
Job Summary
The Director of Operations will be responsible for ensuring safe, economical and smooth execution of functions related to airline operations (Ground Handling, IOCC and Commercial), while taking into account all the legal aspects of local and international regulatory authorities.
Ensuring the customer journey, securing consistent superior Customer satisfaction levels and thus scaling United Nigeria’s revenue. The role position reports to the Executive Director
Duties/Responsibilities
Set up and deploy a best-in-class Operations Control Centre
Data collection, research and analysis of key factors necessary for complete business (commercial) planning.
Suggesting best strategies for fleet planning, network planning, frequency, and business modelling, revenue management relative to marketing, operation and financial planning – from corporate and commercial perspectives
Demonstrate strength in obtaining results through a clear focus on goals and accountability, communications, and business knowledge.
Ensure the airline has the correct operational controls and administrative and reporting procedures.
Measure the effectiveness of all internal and external processes, producing timely, accurate and complete reports on the operating condition of the company.
Monitor and improve all customer communication for consistency and accuracy.
Work collaboratively across teams – including Sister departments, IT, Flight Operations etc.
Any other duties as may be assigned by the Executive Director
Experience & Qualifications
HND or B.Sc in any discipline.
A higher degree will be an added advantage
Existing contacts/partnerships within the Airline sector.
A minimum of Seven (7) years’ relevant experience
Understanding of airline legal contracts.
Required Skills / Abilities:
Strong commercial awareness.
Strength in problem-solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
Strong leadership and team-building skills
Strong negotiator
Strong levels of numeracy and analytical ability
Strong presentation and communication skills
Understanding of the airline sector
Microsoft Word / Excel / PowerPoint skills.
High-level English skills, both written, oral and aural
Must be smart enough to take critical decisions within a very short time limit
Proficient with Microsoft Office Suite or related software
Thorough and meticulous with extreme attention to detail.
Proactive team player.
Self-motivated, tenacious, uses initiative and problem solver.
Able to work without supervision, prioritize and manage workflow without ongoing guidance.
Work to tight deadlines with a ‘can-do’ attitude.
Strong communicator both to internal stakeholders and external suppliers.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their CVs with Cover Letters to: careers@flyunitednigeria.com with the job title as the subject of the email.
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