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Job Title: Receptionist
Location: Galadimawa, Abuja (FCT)
Employment Type: Full Time
Job Description
- We are looking for a friendly and enthusiastic hotel receptionist to join our front of house team.
- You will be responsible for running an efficient reception area, managing bookings and ensuring a pleasant and warm experience for our guests.
Responsibilities
- Receptionist Greet guests on arrival to the hotel and making them instantly feel at ease
- Processing check-ins and explaining key facilities within the hotel including the fitness centre and on-site restaurant
- Taking bookings by phone, email or walk ins and recording all details in our online system
- Providing advice and information about local attractions, restaurants and transport options
- Creating final bills at check-out and processing payments
- Helping guests with special requests, for example wake-up services and taxi bookings
- Taking messages and passing them on to guests promptly
- Dealing with guest complaints or issues in a timely and professional manner
- Liaising with housekeeping staff to ensure rooms are available for check-in
Requirements
Essential:
- Previous customer facing experience
- Smart, professional appearance
- Excellent customer service skills including telephone manner
- Experience using hotel booking system
Desirable:
- Experience working in a luxury hotel.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their applications to: [email protected] using the Job Title as the subject of the mail.
