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Job Title:
Job Title: Customer Experience Officer / Call Centre Agent
Location: Onipunu, Lagos
Employment Type: Full-time
Responsibilities
- Customer Experience Officer / Call Centre Agent Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
Qualifications
- BSc / HND ONLY Graduate
- At least 2 years experience as a customer experience specialist, or a similar customer support role
- Candidate must be willing to work on shifts
Language proficiency:
- Candidates must be able to speak these three languages: English, Igbo, and Yoruba fluently
- Candidates must reside in Onipanu and its environs is a MUST
- Candidate must be willing to work weekends
Others:
- Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.
Salary
80,000 Monthly.
Benefit:
HMO, Pension, 13TH Month+ Leave Allowance.
Application Closing Date
3rd October, 2024.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@phillipsoutsourcing.net using the Job Title as the subject of the mail.
Location: Onipunu, Lagos
Employment Type: Full-time
Responsibilities
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
Qualifications
- BSc / HND ONLY Graduate
- At least 2 years experience as a customer experience specialist, or a similar customer support role
- Candidate must be willing to work on shifts
Language proficiency:
- Candidates must be able to speak these three languages: English, Igbo, and Yoruba fluently
- Candidates must reside in Onipanu and its environs is a MUST
- Candidate must be willing to work weekends
Others:
- Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.
Salary
80,000 Monthly.
Benefit:
HMO, Pension, 13TH Month+ Leave Allowance.
Application Closing Date
3rd October, 2024.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@phillipsoutsourcing.net using the Job Title as the subject of the mail.
