Customer Relations Officer Full Time

Job Title: Customer Relations Officer

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Respond to customer inquiries in a professional and timely manner
• Monitor and track customer inquiries and complaint, ensuring follow-up and resolution
• Build and maintain relationships with new and existing customers
• Maintain a tracker on services provided and followup to ensure smooth servicing
• Collect and analyze customer feedback to improve service standard and customer satisfaction
• Serve as contact between customers and the organization
• Ensure that proper services are delivered to all Customers in a timely manner at all times
• Prepare regular reports of progress and forecasts and make suitable recommendations using key metrics.

Requirements

• HND / Bachelor’s Degree in Business Administration, Communication, Marketing or a related field.
• Minimum of a year experience in similar role
• Strong communication and inter-personal skill
• High level of accuracy and attention to details
• Proficiency in Microsoft Office Suite
• Proximity to Lekki Phase 1 is a plus.

Application Closing Date
15th October, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “Custromer Relations Officer” as the subject of the mail.