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Job Title: CX Research Analyst
Location: Lagos
About the role
- Our CX Research team plays a pivotal role in driving growth.
- We provide a deep understanding of customer needs, behaviors, and pain points to drive product innovation and enhance customer happiness.
- We’re looking for growth focused rock stars who are passionate about creating excellent customer experiences through actionable insights.
- As a CX Research Analyst, you will be responsible for conducting quantitative and qualitative research to gain insights into customer experiences and preferences.
- You will work closely with cross-functional teams to translate research findings into actionable recommendations that drive business growth.
What you’ll get to to
- Developing and executing research plans, including survey design, data collection, and analysis.
- Working with our external research agencies for data collection.
- Conducting in-depth interviews, focus groups, and usability testing sessions.
- Analyzing research data using qualitative and quantitative analysis techniques to identify trends and patterns.
- Developing insightful reports and presentations to communicate findings to stakeholders.
- Collaborating with cross-functional teams (product managers, data analysts, growth and marketing) to implement research findings and drive product improvements.
- Staying up-to-date with industry trends and best practices in customer research.
To succeed in this role, we think you should have
- Minimum of 2 -3 years of professional experience in market research, user experience or customer experience roles preferably in financial services
- Strong analytical and problem-solving skills – you often find yourself digging deeper into problems you are presented with to figure out the “why”.
- Strong understanding of UX/CX research methodologies.
- Proficiency in excel (required) or other data analysis tools optional e.g., SPSS, Python, R(optional).
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
